Refund policy

Due to the consumable nature of our products, we do not accept returns or exchanges of any kind once an order has shipped.

 

If you are unhappy with your purchase for any reason, please contact our Customer Care team at ordersthf@gmail.com within 7 days of receiving your order. Please include your order number and a description of the issue (for example, damaged packaging, an incorrect item, or a quality concern).

 

We are happy to resolve any legitimate issues or concerns with a full replacement or refund, at our discretion, once the issue has been reviewed.

 

Approved refunds will be issued to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to process and post the refund.

 

Shipping costs are non-refundable unless the return is a result of our error (for example, you received an incorrect or defective item).

 

If you have any questions about this policy, please contact us at ordersthf@gmail.com.